Remote agent playbook

This is a manual to help you prepare your contact centre with a business continuity plan to make remote work a functional reality.

While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others. As organisations navigate
potential emergency situations that force agents to work remotely, RingCentral can help you continue to work as a team to serve your customers even while agents are working from home.

Business owners don’t have the tools or resources to support a work-from-home agent support strategy.

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